The eProcess Edge:
Creating Customer Value and
Business Wealth in the Internet Era
In today's fast-paced economy, companies are faced with competitive pressures from
many sides  and, increasingly, from their customers. Customers gain power in the age
of e-commerce as companies are forced to slash prices and deliver products and
services faster. As a result, tremendous strain is placed on margins and corporate
infrastructure in the face in the race to automate basic functions and cut costs.
How can companies reach new levels of operating efficiency and maintain quality of service?
How can they increase productivity while dramatically reducing overhead costs? The answers
can be found inside The eProcess Edge, from information technology thought leaders
Peter Keen and Mark McDonald.
Keen and McDonald have identified the strategies and steps necessary to end the problems
caused when high revenues and tumbling prices result in low profits. It's not about just
knowing what to do: it's about knowing how to implement processes, and turning innovation
into execution.
This book is a practical roadmap that shows managers and technology decision-makers
exactly how to improve and automate key business processes, gain the competitive
advantage, and help their companies attain wealth.
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